# Auto-Moderation:   Save time, protect your brand, boost sales!

Moderate messages and comments from posts and ads automatically and on multiple profiles simultaneously.

## Supported platforms:

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## Time and efficiency matter:

- **Save time:** Auto-moderation will save you an average of 8 hours a week. Use ready-made templates or create your own rules.
- **Build relationships:** Quick responses increase customer satisfaction.
- **Protect your brand:** Automatically hide spam and unwanted content.
- **Increase sales:** Don’t miss the chance to interact with potential customers.

## Key Features

- **Quick and effective responses:** Automatic replies, hiding unwanted content, and blocking users allow for instant interaction management and community protection.
- **Flexibility and personalization:** Choose from ready-made rule templates or create your own responses to reflect your brand’s unique needs.
- **Time management and consistency:** Set rule schedules and manage multiple social media profiles in one place, saving time and increasing efficiency.
- **Security:** Get transparent reports on moderation actions and full control over your automation.

Auto-moderation can help you with:

### Message Handling

- **Automatic hate speech removal**  
  - Message type: comments or private  
  - Trigger: hate (powered by AI)  
  - Action: hide or delete the comment

- **Automatic spam removal**  
  - Message type: comments or private  
  - Trigger: spam (powered by AI)  
  - Action: hide or delete the comment

- **Hiding Offensive Content**  
  - Message type: comments  
  - Trigger: offensive words  
  - Action: hide the comment

- **Removing Offensive Content**  
  - Message type: comments  
  - Trigger: offensive words  
  - Action: delete the comment

- **Responding to Negative Comments**  
  - Message type: comments  
  - Trigger: sentiment analysis indicating negativity  
  - Action: delete, hide, or respond to the comment

- **Promoting Positive Feedback**  
  - Message type: comments  
  - Trigger: sentiment analysis indicating positivity  
  - Action: automatic “thank you” reply or like_The automatic "like" is not available on TikTok, YT and LinkedIn._

- **Monitoring of Reactions to Ads**  
  - Message type: comments  
  - Trigger: sentiment analysis indicating reaction to ads  
  - Action: send a notification to the marketing department

- **Removing (or hiding) Spam with Links**  
  - Message type: comments  
  - Trigger: contains links  
  - Action: delete or hide the comment _
*The only available action on TikTok is the "hide" action._

- **Responding (via DM) to Complaints About Orders**  
  - Message type: private messages  
  - Trigger: keywords related to complaints  
  - Action: automatic reply with information about the complaint procedure

- **Hiding Mentions of Competitors**  
  - Message type: comments  
  - Trigger: keywords containing competitors' names  
  - Action: hide the comment

- **Responding to Questions About Delivery Time**  
  - Message type: comments  
  - Trigger: keywords like "delivery time."  
  - Action: automatic reply with standard delivery time information

- **Responses to Questions About Return Policies**  
  - Message type: comments  
  - Trigger: keywords like "return policy."  
  - Action: automatic reply with a link to the policy

- **Redirecting Users to the Appropriate Customer Support Departments**  
  - Message type: comments or private messages _(
*Actions on DM are not available on TikTok, YT and LinkedIn)_  
  - Trigger: phrases like "I didn’t receive my order."  
  - Action: redirect to customer service email

- **Moderating Questions About Business Hours**  
  - Message type: comments or private messages _(
*Actions on DM are not available on TikTok, YT and LinkedIn)_  
  - Trigger: keywords like "business hours"  
  - Action: automatic reply

- **Technical Support Inquiries**  
  - Message type: comments or messages  
  - Trigger: phrases related to technical problems  
  - Action: redirect to technical support email

- **Responding to Questions About Product Availability in Physical Store**  
  - Message type: comments or private messages _(
*Actions on DM are not available on TikTok, YT and LinkedIn)_  
  - Trigger: phrases like "product available in"  
  - Action: reply about product availability

- **Informing About Promotions and Special Offers**  
  - Message type: comments or private messages _(
*Actions on DM are not available on TikTok, YT and LinkedIn)_  
  - Trigger: phrases like "promotion."  
  - Action: respond with promotion details

- **Monitoring Negative Feedback and Escalation**  
  - Message type: comments or private messages _(
*Actions on DM are not available on TikTok, YT and LinkedIn)_  
  - Trigger: negative keywords (“poor,” “disappointed,” etc.)  
  - Action: escalate to email

- **Responding to Privacy Policy Questions**  
  - Message type: comments or private messages _(
*Actions on DM are not available on TikTok, YT and LinkedIn)_  
  - Trigger: phrases like "privacy policy."  
  - Action: automatic reply

- **Sending Offers, Links Based on Promo Keywords**  
  - Message type: comments or private messages  
  - Trigger: predefined promotional keywords  
  - Action: automatic private message containing the offer, promotional materials, or links